Looking for gig, festival, match or tournament tickets?
However desperate you might be to get your hands on them, only buy from the venue's box office, promoter, official agent or reputable ticket exchange site, or you could be yet another victim of a ticket scam. Thousands of people in the UK report falling for ticket scams every year. Thousands more get scammed, but don't report it.
Posted on 1 March 2018
You CAN avoid becoming another victim by following our expert advice.
- buy tickets only from the venue’s box office, sports club, promoter, official agent or reputable ticket exchange sites
- consider that tickets advertised on any other source such as auction sites, social media and fan forums may be fake or non-existent, however authentic the seller may seem and even if they’re advertised at, or above, face value
- never pay for tickets by bank transfer, even if you’re desperate to get hold of them. With the abolition of credit card payment surcharges, some sellers may ask you do this. The responsibility for losses lies with you - your bank won’t refund your money
- consider paying by credit card to get additional protection over other payment methods
- double-check all details of your purchase before confirming payment
- don’t be tempted to click on social media, text or email links or attachments offering tickets, as they could link to fraudulent or malware sites
- before buying online, check that the page is genuine (carefully enter the address yourself, not from a link) and secure (https and a locked padlock), and log out when you’re done
- check sellers’ privacy and returns policies
- keep receipts until after the concert or game
- before buying tickets or anything else online, read our basic online safety rules at www.getsafeonline.org/backtobasics
For everything you need to know about protecting yourself from ticket fraud, visit www.getsafeonline.org/ticketfraud