Language identification
This language identification chart will assist you when dealing with people speaking another language.
A chart is available from Languageline.
Once you've identified the language of the person you are dealing with, you'll be able to provide the most suitable service with the aid of a translator.
Derbyshire Domestic Abuse Helpline use Languageline Solutions to provide an independent interpreter over the telephone, without relying on family members, friends or members of the local community to interpret for them.